FAQ
Frequently Asked Questions About Our I.T Services
Get insights into what your experience will look like when you partner with PC Corp to address your technology needs.
In that case, can you help us develop a long-term IT strategy for our business?
Absolutely! A key part of our managed IT services is our vCIO experience. Your PC Corp account team will act as your organization's Chief Information Officer, helping you create a strategic IT plan that aligns with your business goal. We can support technology steering, risk assessments, operational and capital budgeting, regular technology reviews, and project planning.
What services does PC Corp offer?
Our diverse team of skilled experts offers your business a range of IT services to tackle your technology needs. We help manage the logistics of your hardware and infrastructure procurement from purchasing to deployment. Once you have the necessary tools, our managed IT services specialists support maintaining, monitoring, and optimizing your IT environment. And at every stage of our partnership, we focus on implementing advanced layers of cybersecurity measures to keep your critical resources safe.
Who will be involved in running my managed IT services?
With us, you don't just get one IT person; you'll have access to a team of people who each contribute different expertise to your success.
Your Executive Account Manager (EAM) is your point person to ensure everything runs smoothly, whether connecting to our Service Desk for technical assistance or our Client Support Team to address complex issues. You'll also have our Network Operations Centre working hard in the background, monitoring your network, our Practice Standard Development Team helping you follow current best practices, and our Professional Services Team guiding you through implementing larger IT projects.
What should I expect in terms of service level?
We have specific service level objectives based on an issue's priority level that you will receive in your onboarding document. These outline our desired initial response times and time to resolution based on a problem's severity. Our goal is to make IT easy for you and give you peace of mind, knowing when you'll be able to get back to your desired level of productivity.
How often will we communicate with each other?
You can connect with us whenever you need via your PC Corp Support Assistant, an application we install on your devices, and submit a ticket through the Client Portal. We also hold regular status meetings to discuss your IT management and provide quarterly Pulse Reports with bigger-picture updates. You will also receive monthly notices from us about any key critical security issue, trending IT news, or other announcements that may affect your organization. Occasionally, we issue general notices about potential security risks or contact you directly about urgent issues.
Which industries do you specialize in?
During our company's more than forty years of existence, we've worked with businesses and organizations of all sizes and sectors. Our team is particularly well-versed in supporting the technology needs of small and medium businesses, larger enterprise procurement projects, and governmental and educational institutions.
Governing my business's Microsoft 365 environment is draining. Can you help?
Definitely! Our Central Services team is here to tackle various tasks to maintain your digital workspace. We offer Office 365 licensing management support, including taking care of your subscription logistics, directory sync monitoring, overseeing updates, making recommendations on security measures, etc.
How can PC Corp help if my business experiences a data breach or another incident?
Our specialists work proactively to build a foundation that minimizes the damage from technology issues. We focus on implementing strong backup and disaster recovery solutions that keep your data intact and available even during hardware failures, cyberattacks, or natural disasters. This lets your business quickly recover and continue operating smoothly.
How quickly can we transition to PC Corp?
We aim to form a long-term partnership with you, so we can continuously deliver you a well-managed and secure IT environment. That's why we carefully approach the start of our working relationship to establish the appropriate building blocks to create that ecosystem. Our initial onboarding process takes about 6-8 weeks. It involves assessing your environment and setting up necessary components and solutions for monitoring, ticketing, etc. Then, we test and validate the environment, implement process improvements, and take other critical actions to guarantee a thriving ongoing IT infrastructure.
